Cannot Sign in to Hotmail

Even though this probably goes without saying, whenever it comes to problems with websites or email clients the place to start is with a full system virus scan. If there are malignant applications on your computer, you are likely to notice slower loading times for web pages and navigation. Further, many viruses are designed to infiltrate your email, access your address book, and use your email address to distribute spam or send out dangerous messages and Hotmail is often affected. Update your security software and then run comprehensive scans.

Once you are sure that your system is clean, you can check that your web browser is working properly. It only takes a minute to use Windows Add/Remove Programs to uninstall your Internet Explorer version and download and install the latest issue. Keeping your software up to date will improve your online experience and might resolve the Hotmail issues.

It is sometimes reported that high security levels interfere with Hotmail message transmissions. You can check your security level this way:

  • Open Internet Explorer
  • Choose the Tools tab
  • Select Internet Options, then Security
  • Choose Custom Level, then Reset to change the level
  • Now you can choose the level you want – Medium Low is likely as low as you want to go
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To use all the features of Hotmail and MSN, you need to enable cookies on your computer. Cookies are small bits of data that the computer uses to remember information about websites. To enable cookies:

  • Open Internet Explorer
  • Choose Internet Options, then Privacy
  • Choose Default – this will turn cookies on

Sometimes the computer can save data that is corrupt or encounters other issues and can interfere with Internet use. To clear the saved cookies on your computer – without disabling cookies altogether:

  • Open Internet Explorer
  • Choose the Tools tab, then Internet Options
  • Under General, click to Delete Cookies
  • While you are here, remove the computer’s cached files by clicking Delete All Offline Content, then OK

Sometimes Hotmail problems arise on MSN’s end, and there isn’t a lot that you can do. If you are having repeated problems logging on, trying later might be the best bet. Although, if your Internet connection is unstable, sometimes a computer reboot, or even just quitting and re-opening your web browser is enough to make a better link.

When it comes to URLs – the website addresses that appear in the address bar of your web browser – all things are not created equal. There are regular websites indicated with addresses beginning http:// and then there are secure addresses beginning https:// - note the ‘s’ for secure. Hotmail has a secure login that might get you around your problem. Try logging on at https://login.live.com.

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